Why was my receipt rejected?

Photo of a screen

You have taken a picture of a mobile or computer screen. The camera function in the app is only for photographing physical receipts or scanning barcodes.

Copy of a receipt

You have uploaded a copy of a receipt. Only the original receipt is valid – copies are not accepted.

Blurry or unclear image

The photo is blurry or difficult to read. If the receipt is wrinkled, try to flatten it first. Photograph the receipt directly from above to avoid poor focus.

Incomplete receipt

Not all information is visible. The entire receipt must be shown, including the store name and all products.

Receipt too old

The receipt is older than what is allowed. Before you take a photo or upload, the app shows the maximum ageyour receipt can have.

Wrong product purchased

You have bought the wrong product. It is not enough with a similar product – it must be the exact productincluded in the offer, even if it is from the same company.

Receipt already uploaded

The receipt has already been uploaded by another user. The same receipt may not be uploaded more than once.

Not a receipt

You have uploaded something that is not a receipt (for example, the wrong PDF). Make sure you always upload a valid purchase receipt.

Product missing from receipt

The product you want cashback for is not listed on the receipt.

Folded receipt

The receipt is folded so that information is hidden. Folding is not allowed. If the receipt is very long, you may need to email us additional photos that show the full receipt.

Suspected manipulation

The receipt appears to have been altered or manipulated. Only original, unmodified receipts are accepted.